Our Responses

From time to time, our brands or products are featured in the media, and we want

you have the facts.


We Respect Our Customers

Victoria’s Secret is adamant that all of our customers, regardless of race, be treated with dignity and respect at all times. Our customers' December 2016 experience at our Quintard Mall store should not have happened, and it does not represent who we are or what we stand for.

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Our Bras Are Safe

As the world's leading lingerie brand, millions of women trust us for our safe, high-performing bras that offer world-leading comfort, fit and durability. To ensure this safety, every step of the manufacturing process — from yarn to finished goods — is audited against strict quality guidelines.

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Burkina Faso

Learn more about the third-party investigation that uncovered substantial factual inaccuracies in 2011 Bloomberg article.

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Victoria's Secret Return Policy

The Victoria’s Secret return policy reflects our commitment to offering quality products to our customers.

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Labor From Correctional Institutions/Prisons

L Brands and its portfolio of brands has a strict policy of not sourcing products manufactured in correctional institutions/prisons.

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