Our Responses


November 2020 - Response to New York Times

L Brands is committed to fostering a safe, welcoming and empowering workplace for every associate.

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Use of RFID Technology (Radio Frequency Identification)

Like many other retailers, RFID technology helps us deliver a great store experience by ensuring we have the right products available for our customers.

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L Brands and Victoria’s Secret Stand Against Prison Labor

L Brands and its portfolio of brands has a strict policy of not sourcing products manufactured in correctional institutions/prisons.

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Eliminating Forced Labor

L Brands is committed to eliminating forced labor in our global supply chain.

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Victoria's Secret Responds to Letter from Model Alliance

We absolutely share a common goal with Model Alliance to ensure the safety and wellbeing of models and have robust Photo Shoot Procedures.

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Candle Safety

As more than a decade of rigorous testing has shown, our candles are safe. They undergo extensive quality and safety testing under rigorous burn and use conditions and meet or exceed all applicable industry and government standards for safety and performance.

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We Respect Our Customers

Victoria’s Secret is adamant that all of our customers, regardless of race, be treated with dignity and respect at all times. Our customers' December 2016 experience at our Quintard Mall store should not have happened, and it does not represent who we are or what we stand for.

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Victoria's Secret Return Policy

The Victoria’s Secret return policy reflects our commitment to offering quality products to our customers.

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Our Bras Are Safe

As the world's leading lingerie brand, millions of women trust us for our safe, high-performing bras that offer world-leading comfort, fit and durability. To ensure this safety, every step of the manufacturing process — from yarn to finished goods — is audited against strict quality guidelines.

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Burkina Faso

Learn more about the third-party investigation that uncovered substantial factual inaccuracies in 2011 Bloomberg article.

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